After a really poor customer experience with Hertz, I was ready to head home - preferably with as few issues as possible. We left on time out of Rochester, NY and when I got to Atlanta I had 30 minutes to make my connection, and I did! I was also thrilled to find out I got upgraded, so I boarded my flight and settled in for a hopefully uneventful flight home. Never fail, we ended up getting a weather delay after we all had boarded the plane.
What made this flight different than many other I have been on was the attitude and professionalism of Captain Randy Sage and his team. So much so, that when Delta sent me a questionnaire about my experience I wrote the following:
"The pilot on this flight - Randy Sage - was outstanding. Before we even encountered the delay he came out and introduced himself and his crew. He told us he knew we had choices and that he appreciated us choosing to fly with him. He also said if we had any issues during the flight to put them in writing and he personally would make sure they got into the right hands."
A small gesture that had a big impact - it's always nice to know that your business is appreciated. The flight attendants did a great job taking care of us as well, and the entire crew made me almost forget we had a delay. In these days of customer service becoming almost extinct, it's great to know that there are still a few of us out there that still remember without satisfied customers we are out of business. Letting your customers know how much you appreciate them assures you of having them as customers for life.